Legal & Compliance

Everything that governs your use of Cookies Privacy Manager, in one place. If you cannot find what you need here, get in touch and we will point you to it.

Policies & agreements

Consent records & data retention

When a visitor answers your cookie banner we record their decision so you can evidence it later. Each record carries a consent ID, the banner version in force at the time, a timestamp, and the per-category choices. Records are kept for the retention window attached to your plan and are then deleted automatically.

Who is responsible for what

For the consent records collected through your banner, you are the data controller and we act as your processor. For your own account and billing data, we are the controller. Requests from your website visitors should be raised with you first; we will support you in fulfilling them.

Erasure requests

If one of your visitors asks you to delete their consent record, open a support ticket from your dashboard with the consent ID. Our staff can remove a single record or wipe every record for your account, and each action is written to an audit log.

Legal & privacy enquiries

Data protection questions, sub-processor lists, and Data Processing Agreement requests all go through our contact form.

Contact us